Press Release: Carnival Partners with DXC Technology to Revolutionize Guest Experience
June 23, 2025 – Carnival Cruise Line has entered a multi-year agreement with DXC Technology, a leading IT services provider, in a groundbreaking move aiming to enhance guest experiences and operational efficiency across its fleet of 29 ships. This collaboration arrives as the travel industry continues its recovery while adapting to customer demands through innovative technologies.
The primary goal of this partnership is to elevate guest satisfaction, a hallmark of Carnival’s brand. With DXC’s expertise, Carnival intends to boost IT infrastructure, ensuring seamless connectivity and more efficient services for travelers. “Technology is crucial in delivering memorable vacations,” said Sean Kenny, Senior Vice President and Chief Information Officer at Carnival, highlighting the importance of this collaboration.
Beyond improving guest experiences, the agreement focuses on operational excellence. DXC Technology will manage Carnival’s IT infrastructure, modernizing core operations to streamline processes. This includes IT service management and security risk management, allowing Carnival to concentrate on its core mission while minimizing technical challenges.
DXC’s employee-centric model will further enhance support for Carnival’s workforce, equipping staff with tailored IT solutions to improve productivity and reduce disruptions. As Chris Drumgoole, President of Global Infrastructure Services at DXC, noted, the aim is to "deliver complete operational confidence" and allow Carnival to continually innovate within the cruise sector.
Anticipating a future-focused partnership, Carnival and DXC aim to redefine benchmarks within the cruise industry, enhancing every aspect of a guest’s journey. This alliance represents not just a technological advancement but signifies a commitment to delivering unparalleled vacation experiences. With their combined strengths, the collaboration will shape the future of cruise operations, setting the stage for lasting improvements in hospitality and tourism.
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